Jenny Lou's 婕妮璐

I've shopped at JL's ever since arriving in Beijing, and whilst it's very expensive it does stock a lot of products that would otherwise be unavailable. However, I placed my first delivery order last night - mostly for wine, about 200RMB's worth. The website said that delivery was available for 50RMB to customers living more than 5km away from the Lido branch. I'm in Wudaokou. I received a phone call this morning telling me that if I wanted a delivery to Wudaokou I'd have to order 800RMB of stuff. There was absolutely nothing about this on the website, so I asked whether they would honour my order anyway given that they had provided insufficient information and I needed the wine for a dinner party this evening. As far as I'm concerned, the fact that their website is out of date is their problem and not mine, so they should honour the order and update the website.

They refused to do this unless I paid for a taxi to deliver my order, which I felt was unreasonable. Why should I pay for their mistake, which has caused me inconvenience? Of course I can buy some wine from the 7 Eleven, but it's the principle: a Western-style shop charging so much for their products should provide Western-standards of service to match, i.e. absorb the cost of their own mistakes. And they certainly shouldn't advertise a service they are unable to provide. Apparently they deliver from the the Lido branch using electric carts, which seems ridiculous given that the Lido is out near the airport. Why not get a van?

This was pretty annoying, but what really upset and offended me - and prompted me to write this review - was the way I was treated on the phone by an American (?) member of staff. He was extremely unhelpful and high-handed, telling me that the store could not possibly afford to honour my order as it would take 'several hours' to drive to my house (it actually only takes half an hour from the airport, and I'm pretty sure the trip wouldn't make much of a dent in JL's profit margins). Moreover he accused me of being 'irate' and 'sarcastic' and of ruining his morning. Well there's nothing like being accused of being irate and sarcastic to make you become both... Plus this incident didn't exactly improve my morning either.

I understand that it would be a further than usual delivery and that after the website has been changed incidents like this won't happen again. But I do think that if a business makes a mistake then they and not tbe customer should shoulder the cost and inconvenience, and apologise sincerely rather than accuse the customer of being unreasonable.

Over the years Jenny Lou's has became famous for NOT giving fapiao to customers.
Last time I came with 3 old tickets and, 2011 approching, I insisted. After 35 minutes of waiting, I got my piece of paper.

Then I gave it to our accountant... who told me "it's a fake" !

So, beware. We alerted the tax services (12366), please do so if this happens to you.

went to Jenny Lou's ChaoYang branch and got some jars of Pringles for Christmas. The chips were rancid. Went back to get a refund and asked them to take the product off the shelf, so others won't have the same experience with the same batch. They refused to admit that the product they sold has a quality problem, because I couldn't show a receipt. And told me that I should contact the producer directly.

5 for the selection
3 for the overcharging
1 for the service

Unfortunately, there are only a few places in town where one can get some stuff, so we are stuck with Jenny.